Please use this identifier to cite or link to this item:
https://hdl.handle.net/10316/104634| Title: | Employee adaptive and proactive service recovery: a configurational perspective | Authors: | Silva, Graca Miranda Coelho, Filipe Lages, Cristiana R. Reis, Marta |
Issue Date: | 2020 | Project: | This work has been funded by national funds through FCT – Fundação para a Ciência e a Tecnologia, I.P., Project UIDB/05037/2020. | Volume: | 54 | Issue: | 7 | URI: | https://hdl.handle.net/10316/104634 | ISSN: | 0309-0566 0309-0566 |
DOI: | 10.1108/EJM-02-2019-0181 | Rights: | openAccess |
| Appears in Collections: | I&D CeBER - Artigos em Revistas Internacionais |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Employee adaptive and proactive service recovery_ A configurational perspective_repositorio.pdf | 536.64 kB | Adobe PDF | View/Open |
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