Please use this identifier to cite or link to this item: https://hdl.handle.net/10316/104634
DC FieldValueLanguage
dc.contributor.authorSilva, Graca Miranda-
dc.contributor.authorCoelho, Filipe-
dc.contributor.authorLages, Cristiana R.-
dc.contributor.authorReis, Marta-
dc.date.accessioned2023-01-22T11:50:12Z-
dc.date.available2023-01-22T11:50:12Z-
dc.date.issued2020-
dc.identifier.issn0309-0566pt
dc.identifier.issn0309-0566pt
dc.identifier.urihttps://hdl.handle.net/10316/104634-
dc.language.isoengpt
dc.relationUIDB/05037/2020pt
dc.rightsopenAccesspt
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/pt
dc.titleEmployee adaptive and proactive service recovery: a configurational perspectivept
dc.typearticle-
degois.publication.firstPage1581pt
degois.publication.lastPage1607pt
degois.publication.issue7pt
dc.relation.publisherversionhttps://doi.org/10.1108/EJM-02-2019-0181pt
dc.peerreviewedyespt
dc.identifier.doi10.1108/EJM-02-2019-0181pt
degois.publication.volume54pt
dc.date.embargo2020-01-01*
uc.date.periodoEmbargo0pt
item.fulltextCom Texto completo-
item.languageiso639-1en-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.openairetypearticle-
item.grantfulltextopen-
item.cerifentitytypePublications-
crisitem.project.grantnoCeBER- Centre for Business and Economics Research-
Appears in Collections:I&D CeBER - Artigos em Revistas Internacionais
Files in This Item:
File Description SizeFormat
Employee adaptive and proactive service recovery_ A configurational perspective_repositorio.pdf536.64 kBAdobe PDFView/Open
Show simple item record

SCOPUSTM   
Citations

11
checked on Jun 10, 2024

WEB OF SCIENCETM
Citations

7
checked on Jun 2, 2024

Page view(s)

43
checked on Jul 24, 2024

Download(s)

87
checked on Jul 24, 2024

Google ScholarTM

Check

Altmetric

Altmetric


This item is licensed under a Creative Commons License Creative Commons