Please use this identifier to cite or link to this item: https://hdl.handle.net/10316/13526
DC FieldValueLanguage
dc.contributor.advisorCoelho, Filipe-
dc.contributor.authorBernardo, Ana Catarina Cachado-
dc.date.accessioned2010-07-29T13:36:56Z-
dc.date.available2010-07-29T13:36:56Z-
dc.date.issued2010-07-19-
dc.identifier.citationBernardo, Ana Catarina Cachado -en_US
dc.identifier.urihttps://hdl.handle.net/10316/13526-
dc.descriptionDissertação de mestrado em Gestão apresentada à Fac. de Economia da Universidade de Coimbra.en_US
dc.language.isoporen_US
dc.publisherFEUCen_US
dc.rightsopenAccessen_US
dc.titleFactores explicativos da reclamação em serviços : o papel do "Controlo de Informação" e do "Grau de Relacionamento"en_US
dc.typemasterThesisen_US
uc.controloAutoridadeSim-
item.grantfulltextopen-
item.fulltextCom Texto completo-
item.openairetypemasterThesis-
item.languageiso639-1pt-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.cerifentitytypePublications-
crisitem.advisor.deptFaculty of Economics-
crisitem.advisor.researchunitGroup for Monetary and Financial Studies-
crisitem.advisor.researchunitCeBER – Centre for Business and Economics Research-
crisitem.advisor.orcid0000-0001-6067-4849-
Appears in Collections:UC - Dissertações de Mestrado
FEUC- Teses de Mestrado
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