Browsing by Author Lages, Cristiana R.
Results 1 to 2 of 2
| Issue Date | Title | Author(s) | Type | Access |
|---|---|---|---|---|
| 2020 | Employee adaptive and proactive service recovery: a configurational perspective | Silva, Graca Miranda; Coelho, Filipe; Lages, Cristiana R.; Reis, Marta | article | openAccess |
| 2018 | Personality and the creativity of frontline service employees: Linear and curvilinear effects | Coelho, Filipe Jorge Fernandes ; Lages, Cristiana R.; Sousa, Carlos M.P. | article | embargoedAccess |