Please use this identifier to cite or link to this item: http://hdl.handle.net/10316/83470
DC FieldValueLanguage
dc.contributor.authorCosta, Hermes Augusto-
dc.contributor.authorCosta, Elizardo Scarpati-
dc.date.accessioned2018-12-28T14:53:33Z-
dc.date.available2018-12-28T14:53:33Z-
dc.date.issued2017-10-27-
dc.identifier.issn0959-6801pt
dc.identifier.issn1461-7129pt
dc.identifier.urihttp://hdl.handle.net/10316/83470-
dc.description.abstractWe present comparative research on operators’ perceptions of the work process in two telecommunications call centres, one in Portugal and the other in Brazil. We argue that, despite the different pace of economic performance in recent years in Portugal and Brazil, there is a common trend towards casualization. Despite differences between the two call centres, both case studies show a process that imposes standardized behaviour. By exploring the subjective perceptions of call centre operators, we contribute to the ‘pessimistic’ (but probably more realistic) strand of literature on call centre work.pt
dc.language.isoengpt
dc.publisherSAGEpt
dc.rightsembargoedAccesspt
dc.subjectBrazilpt
dc.subjectCall centrespt
dc.subjectOperators’ perceptionspt
dc.subjectPortugalpt
dc.subjectPrecariousnesspt
dc.titlePrecariousness and call centre work: Operators’ perceptions in Portugal and Brazilpt
dc.typearticle-
degois.publication.firstPage243pt
degois.publication.lastPage259pt
degois.publication.issue3pt
degois.publication.titleEuropean Journal of Industrial Relationspt
dc.relation.publisherversionhttps://doi.org/10.1177/0959680117736626pt
dc.peerreviewedyespt
dc.identifier.doi10.1177/0959680117736626pt
degois.publication.volume24pt
dc.date.embargo2018-10-27*
dc.date.periodoembargo365pt
uc.date.periodoEmbargo365-
uc.controloAutoridadeSim-
item.grantfulltextopen-
item.languageiso639-1en-
item.fulltextCom Texto completo-
crisitem.author.deptFaculdade de Economia, Universidade de Coimbra-
crisitem.author.researchunitCentre for Social Studies-
crisitem.author.parentresearchunitUniversidade de Coimbra-
crisitem.author.orcid0000-0001-7873-4440-
Appears in Collections:I&D CES - Artigos em Revistas Internacionais
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