Portuguese Local E-government: A Study on the Most Adopted Databases in 2019

Abstract

The selected database engine significantly impacts the performance of electronic services. This impact also affects governmental e-services. Based on several inquiries to all Portugal city halls, this study ranks the different available databases (commercial and noncommercial) in the year 2019. The obtained answers were provided by the IT departments and were focused on: satisfaction, customer support, global evaluation, licensing costs, documentation, easiness of use, maintenance, performance, and security. Moreover, in this study, the primary motives to choose each system are identified. In total, information were requested from 308 Portuguese city halls, and 104 were answered (33, 7%), allowing a confidence level of 95% with an error over the answers of 8%.