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	Issue Date	Title	Author(s)	Type	Access
1	1990	Structure-process-outcome: a causal model for quality in nursing homes	Sainfort, François ; Ferreira, Pedro Lopes	conferenceObject	openAccess
2	1994	A first step in total quality management of nursing facility care: development of an empirical causal model of structure, process and outcome dimensions	Sainfort, François ; Ramsay, James D. ; Ferreira, Pedro Lopes ; Mezghani, Lassaad	article	openAccess