Please use this identifier to cite or link to this item: http://hdl.handle.net/10316/9950
Title: Family of instruments to evaluate hospital quality: a pilot study
Authors: Ferreira, Pedro Lopes 
Issue Date: 1993
Citation: Quality and its Application – Proceedings, University of Newcastle Upon Tyne, 1993: 451-4.
Abstract: Quality assurance in health care is usually disconnected from the object of its study. Even when quality assessment belongs to the day-to-day hospital management, it is seldom integrated in the decisions, vital pieces of the hospital services management. This situation would be unacceptable in other industries. In this study we focus our attention on how to obtain knowledge about the way customers - patients, physicians, and nurses - evaluate the quality of hospitals viewed as networks of interrelated processes and systems. The purpose of these instruments to assess hospital quality is to monitor hospital quality trends of the major processes and systems of the hospital, based on the judgments of key customers. The results of these measures can be used for multiple purposes such as identifying priority areas of improvement and monitoring quality trends.
URI: http://hdl.handle.net/10316/9950
Rights: openAccess
Appears in Collections:FEUC- Artigos em Livros de Actas

Files in This Item:
File Description SizeFormat
TC199302.pdf2.07 MBAdobe PDFView/Open
Show full item record

Page view(s)

181
checked on Nov 13, 2019

Download(s)

63
checked on Nov 13, 2019

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.