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Title: Benchmarking in a multiple criteria performance context: An application and a conceptual framework
Authors: Augusto, Mário 
Lisboa, João 
Yasin, Mahmoud 
Figueira, José Rui 
Keywords: Benchmarking; Multiple criteria approach; Portuguese firms
Issue Date: 2008
Citation: European Journal of Operational Research. 184:1 (2008) 244-254
Abstract: This article presents a conceptual benchmarking framework which applies a multiple criteria approach to assess performance. In the process, a multiple criteria procedure is used to assess the performance of three hundred and ninety two (392) Portuguese firms. Based on the results of this procedure, a conceptual framework is devised to facilitate addressing relevant benchmarking implications. The framework is designed to provide a conceptual linkage between the performance measurement methodology and the organizational benchmarking system.
Rights: openAccess
Appears in Collections:FEUC- Artigos em Revistas Internacionais

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