Please use this identifier to cite or link to this item: http://hdl.handle.net/10316/45886
Title: Performance measurement in airport settings: a systematic literature review
Authors: Bezerra, George C. L. 
Gomes, Carlos F. 
Keywords: Performance measurement; Systematic Literature Review; Airport performance; Performance dimensions
Issue Date: 2016
Serial title, monograph or event: Benchmarking: An International Journal
Volume: 23
Issue: 4
Abstract: Purpose This study aims to provide a comprehensive overview of the literature related to performance measurement in airport settings. Two research questions were addressed: a. how the literature has evolved during the last forty-five years; b. which performance dimensions have been emphasized during this period. Design/methodology/approach For the purpose of this study, 380 documents, published between 1970 and 2015 were systematically analyzed. The literature reviewed comprises academic peer-reviewed articles, and studies published by other relevant sources, including professional-related literature. Findings The literature reviewed points to three stages relating to the evolution of the performance measurement in airport settings during the period analyzed. Although with a significant lag, this evolution seems to have followed the broad literature on performance measurement. Moreover, a relationship between these stages and the changes occurring at the airport industry was found. Several aspects of airport multidimensional performance are identified and discussed. Research limitations/implications Based on the findings of this study, it is concluded that a more comprehensive approach to airport performance measurement is needed. In this context, a research agenda is suggested. Practical implications The findings of this study have relevant practical implications for the airport industry. In this context, a framework representing a comprehensive approach to airport performance dimensions with impact on external stakeholders is presented. This framework can be a relevant contribution for researchers and practitioners which are looking for a more comprehensive and multidimensional approach to airport performance measurement. Originality/value To the best of our knowledge, this study appears to be the first to examine the literature related to airport performance measurement according to such a comprehensive approach. A framework of the performance dimensions related to the airport business is provided.
URI: http://hdl.handle.net/10316/45886
DOI: 10.1108/BIJ-10-2015-0099
Rights: openAccess
Appears in Collections:FEUC- Artigos em Revistas Internacionais

Files in This Item:
File Description SizeFormat
Bezerra Gomes submitted to BIJ-Pos-print 2016.pdf380.79 kBAdobe PDFView/Open
Show full item record

SCOPUSTM   
Citations

14
checked on Feb 18, 2020

WEB OF SCIENCETM
Citations

14
checked on Feb 17, 2020

Page view(s)

247
checked on Jun 3, 2020

Download(s) 20

783
checked on Jun 3, 2020

Google ScholarTM

Check

Altmetric

Altmetric


This item is licensed under a Creative Commons License Creative Commons