Please use this identifier to cite or link to this item:
https://hdl.handle.net/10316/115296
Title: | Do You Walk the Talk in Quality Culture? | Authors: | Barata, João Rupino da Cunha, Paulo |
Issue Date: | 2015 | Serial title, monograph or event: | Journal of Information and Organizational Sciences | Volume: | 2 | Issue: | 39 | Abstract: | We present an action research project to foster quality culture in business processes. The client setting is in the food industry, a vital sector for our society and one of the most regulated in the world. Food production involves auditing throughout the supply chain and a demanding information system (IS), with numerous requirements grounded on the organizational policies. Our ISO2 approach – for joint development of IS and quality management system (QMS) – was tailored with a set of routines and artifacts to promote quality culture in the maintenance process of the selected organization. This contribution enables a graphical visualization of existing gaps between the high-level principles endorsed by an organization and its confirmation: (1) instantiating company policies at process level; (2) contrasting the assessment of the process owner and of the quality auditor; and (3) comparing the desired and the real practices in a specific business process. An audit from a food retail group confirmed the positive outcome of ISO2 approach in what regards the internalization of quality principles while developing the IS. Moreover, we performed a longitudinal evaluation to verify enduring effects of the ISO2 approach in business processes. We gathered evidence that ISO2 can (1) improve process users’ awareness of quality culture; (2) suggest an approach to increase trust in company policies; and (3) contribute to business process improvements. | URI: | https://hdl.handle.net/10316/115296 | ISSN: | 1846-9418 (online) | Rights: | openAccess |
Appears in Collections: | FCTUC Eng.Informática - Artigos em Revistas Internacionais |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
dagrabar,+2.pdf | 1.23 MB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.